Frequently Asked Questions - FAQs


Pre-Sale Questions



In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server's resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.

Yes! Our Pro, VIP and Business shared hosting plans allow you to host more than one Website, by adding secondary domains through your hosting control panel i.e. cPanel/Virtualmin.

Yes, we offer a 100% Risk Free, 30 day Money Back Guarantee.

Yes, all our Hosting packages come with Unlimited Email Hosting.

Yes, all our servers are protected by Clam AV, Sophos Linux etc.

While a Shared Hosting package cannot be used for this purpose, you can easily resell custom packages with our Reseller Hosting. To view our Reseller Hosting plans, click here.

Technical Questions



We have a fully qualified Support team at hand to assist you. You can take a look at all our contact details here. However, we do not offer Support to your Customers directly.

Reseller Hosting allows you to create sub-packages within the allotted Disk Space and Bandwidth of your main Hosting package. You can use WHM to create Individual Custom packages (each with cPanel) and provision them to your Customers. Additionally, you can use WHMCS for billing (Not supported on the base plan).

All PT Reseller Hosting packages come with one Control Panel - VirtualminPRO. All USA & UK Reseller Hosting packages come with 2 separate Control Panels - WHM and cPanel. WHM gives you administrative control of your Reseller Hosting package and cPanel allows your Customers to manage their individual Hosting packages.

WHMCS is a popular Billing platform used by a majority of Web Hosts. Yes, we do provide a free WHMCS license for all plans except the starter plan.

If you're a Web Designer/Developer you can host and manage all your websites/clients with one Reseller Hosting package instead of going through the hassle of managing multiple shared Hosting packages. This also lowers your Web Hosting costs significantly. Additionally, you can resell hosting as a value added feature to your existing business or as a separate entity.

An SSL Certificate does 2 things: a. Encrypt the information sent from your user's browser to your website b. Authenticate your website's identity. By doing these 2 things, an SSL Certificate protects your customers and in turn increases their trust in your online business. This is especially important if your website requires users to login using passwords or enter sensitive information such as credit card details.

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