Customers Order Verification Policy


General Terms & Conditions

User Agreement
This User Agreement ("Agreement") defines the terms under which IUA Domains, Lda provides a user account. This Agreement is a binding contract between IUA Domains, LLC ("Web Hosting"), and the individual or company ("User") defined when creating a user account on the order form.
BY COMPLETING THE FORM TO CREATE A USER ACCOUNT, USER AGREES TO BE BOUND BY THE TERMS OF THIS AGREEMENT, OUR ACCEPTABLE USE POLICY ("AUP") AND ALL AGREEMENTS, RULES AND POLICIES INCORPORATED HEREIN OR INCORPORATED BY REFERENCE. IUA Domains RESERVES THE RIGHT TO REVISE THIS AGREEMENT AT ANY TIME. USER'S CONTINUED USE OF SERVICE CONSTITUTES CONTINUED ACCEPTANCE OF THIS AGREEMENT.
Description
For the management of services provided by IUA Domains, a user account is used. A stand-alone user account can be created or a user account will be created as part of the process when ordering service.
Contact Information
User acknowledges that the contact information supplied when creating a user account or when modifying the contact information in the Account Manager will be the only information used by IUA Domains to communicate with User. User agrees to immediately validate and update the contact information for the user account when necessary or upon notification from IUA Domains to do so. User acknowledges that willfully providing false contact information may result in the suspension of the user account and some or all of the services associated with the user account.
User agrees that IUA Domains is not responsible and will not be liable for disruption to any service as a result of User not able to receive notices of any kind because of invalid or out-of-date contact information.
Security
A user account has an associated username and password. The username and password is used to gain access to tools necessary to manage services attached to the user account. Absolutely NO access will be provided without the user account's username and password. IUA Domains is not responsible and will not be liable for unauthorized cancellations, modifications, or purchases made with the proper username and password combination. User acknowledges that the username and password should be guarded and not disseminated unless necessary.
In the event that User can not remember the username and password combination, IUA Domains will provide the information provided the User can receive an email to the email address provided in the user account contact information, can validate an active credit card on the user account or provide details about a recent check or PayPal payment, or can provide proof of identity for the individual or company provided in the user account contact information. IUA Domains will not provide the username and password under any other circumstances, no exceptions.
Linked Services and Accounts
A user account can have a combination of accounts and services associated with it. When new service is ordered, the user account supplied on the order form is the user account to which the new service is associated. Existing accounts and services can be moved among user accounts provided the username and password of the user account to which the account or service is currently attached is supplied.
User acknowledges that the user account to which accounts and services is associated is the user account used to manage those accounts and services. User acknowledges that with the username and password of the user account, any account or service attached to the user account can be canceled or modified. IUA Domains is not responsible and will not be liable for unauthorized changes made to accounts or services attached to a user account made with the proper username and password combination.
Notices
IUA Domains will send notices concerning accounts and services attached to a user account via email to the email address provided with the user contact information. User agrees that notice to this address via email is sufficient for all notifications for all accounts and services. User agrees that IUA Domains is not responsible and will not be liable for any outcome related to a notice not being received.
IUA Domains will periodically send email messages to the email address provided with the user contact information containing promotions, specials or reminders about services offered. User acknowledges that the periodic messages contain information pertaining to an account or service User has with IUA Domains. IUA Domains will provide the User the option to opt-out of receiving promotional email messages only. Messages sent to User pertaining to an account or service already provided are not promotional and no option to opt-out of receiving them will be allowed.
Privacy
IUA Domains respects the privacy of every user. IUA Domains will never disclose contact information of user accounts to any third parties other than the disclosure required for public contact information on domain name registrations if the contact information on a domain name is the same as that on the user account. IUA Domains will never willfully sell, lease, or rent any personal information about user to any third party without permission.
User acknowledges that IUA Domains will disclose any information requested by subpoena or court order. User acknowledges that IUA Domains will fully cooperate with and will disclose any information requested pursuant to criminal or civil investigation by any Federal government or law enforcement agency.
Governing Law
User acknowledges that all agreements shall be governed by and construed in accordance with the laws of the Portugal. User agrees that any dispute under any agreement may only be brought in a court in Portugal. Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof.
8 Indemnification
User agrees to indemnify, defend and hold harmless IUA Domains and its parent, subsidiary and affiliated companies, and each of their respective officers, directors, employees, shareholders, attorneys and agents (each an "indemnified party" and, collectively, "indemnified parties") from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses including, but not limited to, reasonable attorney's fees threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to User's use of IUA Domains services, any violation by User of the AUP, any violation by User of the Web Hosting Service agreement, if applicable, any breach of any representation, warranty or covenant of User contained in this Agreement or any acts or omissions of User. The terms of this section shall survive any termination of this Agreement.

Prohibited and restricted websites & content

IUA Domains reservers the rights to stop providing web hosting services and block website for website owners, who website have a PROHIBITED OR RESTRICTED CONTENT.

This website content means:

  1. Child sexual abuse (Molestation)
  2. Sexual abuse or content
  3. High-yield investment program
  4. Spam
  5. Scam
  6. Fraud
  7. Mining Bitcoins
  8. Drugs
  9. Alcohol
  10. Tabacco-related
  11. Hacking & Cracking
  12. Torrents
  13. Copyrighted Items & file sharing
  14. Illegal and potentially illegal products
  15. Offensive material
  16. Bots
  17. Virus
  18. Shell Scripts

This Acceptable Use Policy ("AUP") sets forth the principles that govern the use by customers of services provided by IUA Domains ("Web Hosting").
Services provided by IUA Domains can be used to host any web site, send or receive any email communication, or forward or point through the Domain Name System ("DNS") or other means to any location provided the service, content, or products offered, displayed, or transmitted do not violate the laws of the Portugal or the Europe Union Laws, any part of this AUP, and all rules, policies, and agreements incorporated herein or incorporated by reference.
IUA Domains RESERVES THE RIGHT TO REVISE THE ACCEPTABLE USE POLICY AT ANY TIME. CUSTOMER'S CONTINUED USE OF SERVICE CONSTITUTES CONTINUED ACCEPTANCE OF THIS ACCEPTABLE USE POLICY.
Spam Activities
The sending of unsolicited bulk email ("Spam") or aiding, in any way, the sending of unsolicited bulk email including but not limited to promoting the sale or use of software or services to facilitate the sending of bulk email using any service provided by IUA Domains is strictly prohibited. The sending of unsolicited bulk email using or referring to an email address or web site provided by IUA Domains or a domain name using the DNS service of IUA Domains, regardless of whether IUA Domains service was used to send the email, is prohibited.
Cross-posting messages to a large number of Usenet groups, posting unsolicited advertisements to web-based bulletin boards, or posting obscene or threatening messages anywhere while using or referring to an email address or web site provided by IUA Domains or a domain name using the DNS service of IUA Domains is prohibited.
The use of servers provided by IUA Domains as a mail or message drop for responses to activities described above is prohibited. Linking from a web site provided by IUA Domains under the hosting service or a web site using a domain name that uses the DNS service of IUA Domains to providers of the activities listed above is also prohibited.
Software/Multimedia Distribution
A web site or email address provided by IUA Domains or a web site or email address using a domain name that uses the DNS service of IUA Domains can not to be used to distribute "cracked" versions of copyrighted software (a.k.a. warez), serial numbers for copyrighted software or copyrighted multimedia files (i.e. music files or MP3s). Linking from a web site provided by IUA Domains or linking from a web site using a domain name that uses the DNS service of IUA Domains to pirated software or illegal contraband or to other locations providing pirated software or illegal contraband is also prohibited.
Adult Content
A web site provided by IUA Domains under the hosting service containing adult material, adult-oriented merchandise or links to adult material or adult-oriented merchandise is not permitted. IUA Domains, at its sole discretion, will determine what constitutes adult material or adult-oriented merchandise.
Security
Any attempt to circumvent system security, including but not limited to, trying to access another customer's files or database or trying to gain shell access to an IUA Domains server is prohibited. Attempting to manipulate any server or another customer's content is prohibited.
System Abuse
System Abuse, including but not limited to, excessive server CPU use, excessive server RAM use, excessive server disk I/O, or any thing that may affect other customers is prohibited. The installation of bots, or scripts or applications shared with a web site hosted by an outside provider is not permitted. IUA Domains, at its sole discretion, will determine what constitutes system abuse.
Disk Resource Use
Disk space provided in association with the hosting service may only be used for files and content linked from or in direct support of the hosted web site. The provided disk space may not be used at any time as a location to archive or backup files not directly related to the hosted web site.

Domain Name Registration Agreement

This Domain Name Registration Agreement ("Agreement") sets forth the terms and conditions of your use of IUA Domains to register an Internet domain name and/or to transfer a domain name from another registrar to IUA Domains. To complete the registration process, you must read and agree to be bound by all terms and conditions of this Agreement and any rules or policies that are or may be published by IUA Domains. By submitting your registration and service request, you agree to be bound by all terms and conditions of this Agreement. You acknowledge that IUA Domains may modify or amend this Agreement at anytime.
Our Services
IUA Domains is an Domain Name reseller. As an domain name registrar, IUA Domains is, upon accepting your domain name registration application, your sponsor for that application.
All domain name registrations we register for TLDs are not effective until we have delivered the domain name registration information you provide us to the registry administrator for the TLDs, as applicable, and the registry administrator puts into effect your domain name registration. Currently, the registry administrator for the .com and .net TLDs is VeriSign Global Registry Services. The registry administrator for the .info TLD is Afilias Limited ("Afilias"). The registry administrator for the .biz TLD is Neulevel.
You agree and acknowledge that IUA Domains is not liable or responsible in any way for any errors, omissions or any other actions by the registry administrator arising out of or related to your application and receipt of, or failure to receive, a domain name registration.
You further agree to indemnify, defend and hold harmless the registry administrator and their directors, officers, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including any direct, indirect, incidental, special or consequential damages and reasonable legal fees and expenses) arising out of, or related to, your domain name registration.
Security
IUA Domains uses a user name/password protection system to identify individuals authorized to maintain domain names. This user name/password combination will be absolutely required to make any modifications and renewals to the domain name registration. This information will be emailed upon request to the email address on record for the user account associated with the domain name registration. It is the responsibility of the user to keep the contact information on record up to date. You agree and acknowledge that IUA Domains is not liable or responsible in any way for domain name cancellations or related actions resulting from incorrect contact information.
Fees
As consideration for the domain name registration services provided by IUA Domains, you agree to pay IUA Domains, prior to the effectiveness of the desired domain name registration, all applicable initial registration and renewal fees. All fees are nonrefundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your then current registration term. IUA Domains reserves the right to change fees, surcharges, and renewal fees or to institute new fees at anytime, for any reason, at its sole discretion.
Your requested domain name will not be registered until IUA Domains receives actual payment of the registration, renewal and reinstatement fees as applicable. In the event of a chargeback by a credit card company or similar action by any payment provider allowed by IUA Domains in connection with the payment of the registration fee for your domain name registration, you agree and acknowledge that the domain name registration shall be transferred to IUA Domains as the paying entity for that registration to the registry and that we reserve all rights regarding such domain name including, without limitation, the right to make the domain name available to other parties for purchase. We will reinstate your domain name registration solely at our discretion and subject to our receipt of the initial registration or renewal fee and any reinstatement fees we may charge.
Renewal
You will be notified via email to the email address on record as the billing contact at regular intervals beginning sixty (60) days before the registered domain name expiration. Payment must be made by credit card or such other method as we may indicate in the registration application or renewal form. Should renewal fees go unpaid beyond the domain name's expiration date or within the time specified in a notice or reminder regarding renewal, your registration will be cancelled.
Cancelled registration will result in the deletion of the registered domain name from the applicable registry. Deleted domain names may enter a Redemption Grace Period status. The Redemption Grace Period provides an opportunity to restore the domain name and retain ownership. Restoration from the Redemption Grace Period may require a fee in addition to the registration and renewal fee and must be paid prior to a domain name being restored from Redemption Grace Period.
You agree and acknowledge that IUA Domains is not liable or responsible in any way for domain name cancellations or related actions resulting from our inability to notify you of the domain name renewal because of incorrect contact information or your failure to renew a domain name registration before the expiration date for any reason.
Domain Name Dispute Policy
You agree to submit to proceedings under ICANN's Uniform Domain Name Dispute Resolution Policy that is incorporated herein and made a part of this Agreement by reference. The current version of the dispute policy may be found at ICANN's website: http://www.icann.org/udrp/. This policy has been developed by ICANN and/or the specific Registration Administrator and is a required component of every registration agreement. Please take the time to familiarize yourself with this policy.
You agree to indemnify, defend, and hold harmless ICANN, IUA Domains, Registry Administrators and their respective directors, officers, employees and agents from and against any and all claims, damages, liabilities, costs and expenses, including reasonable legal fees and expenses arising out of or related to your domain name registration and any disputes regarding same.
Modifications to the Domain Name Registration Agreement and Dispute Policy
You acknowledge that the domain name system and the practice of registering and administering domain names are evolving and, therefore, you agree that IUA Domains may modify this Agreement and the Dispute Policy if necessary to comply with its ICANN Agreement, and any other Agreements that IUA Domains is currently bound by or will be bound by in the future, as well as to adjust to changing business circumstances. Such modifications will be at the sole discretion of IUA Domains. Your continued use of the domain name registered to you shall constitute your acceptance of this Agreement and the Dispute Policy with the new modifications. If you do not agree to any of such changes, you may request that your domain name registration be cancelled or transferred to a different domain name registrar. You agree that such cancellation or request for transfer will be your exclusive remedy if you do not wish to abide by any changes to this Agreement or the Dispute Policy.
Registration Information
You agree to submit all contact information requested during the domain name registration process. IUA Domains agreement with ICANN and the registry administrators, requires the collection of this contact information. You further agree to immediately validate and update the registration information for the domain name during the registration term of the domain name when changes are made or upon notification from IUA Domains to do so. Willful provision of inaccurate or unreliable information, failure to update registration information or respond within fifteen (15) calendar days to a request to validate registration information shall constitute a breach of this Agreement and will result in the cancellation or suspension of the domain name registration.
Disclosure and Use of Registration Information
You agree and acknowledge that IUA Domains will make available domain name registration information you provide or that we otherwise maintain to ICANN, to the registry administrators, and to other third parties as ICANN and applicable laws may require. You further agree and acknowledge that IUA Domains may make publicly available, or directly available to third party vendors, some, or all, of the domain name registration information you provide, for purposes of inspection (such as through our WHOIS service) or for targeted marketing and other purposes as required or permitted by ICANN and applicable laws.
When registering a domain name under the .info TLD, you consent to the use, copying, distribution, publication, modification, and other processing of registration information you provide by Afilias and it designees and agents in a manner consistent with the purposes specified pursuant in its contract.
IUA Domains will not process data about any identified or identifiable natural person that we obtain from you in a way incompatible with the purposes and other limitations that we describe in this Agreement. IUA Domains will take reasonable precautions to protect the information it obtains from you from our loss, misuse, unauthorized access or disclosure, alteration or destruction of that information.
Agents and Licenses
You agree that, if you are registering a domain name for someone else, you represent that you have the authority to nonetheless bind that person as a principal to all terms and conditions provided herein, including the Dispute Policy.
You further agree that you will furnish the requested information to identify the appropriate person as domain owner.
You agree that if you license the use of the domain name registered to you to a third party, you nonetheless remain the domain name holder of record and remain responsible for all obligations under this Agreement including, but not limited to, payment obligations and providing and updating, as necessary, both your own full contact information and accurate technical, billing, and zone contact information adequate to facilitate timely resolution of any problems that arise in connection with the domain name and domain name registration.
Right of Refusal
IUA Domains, at its sole discretion, reserves the right to refuse to register your domain name or to enroll you in any services. In the event IUA Domains does not register your domain name or enroll you in any services, no fees applicable to the rejected services will be collected. Furthermore, IUA Domains, at its sole discretion, reserves the right to delete or suspend your domain name registration or cancel access to any services at any time if the domain name is used in any manner in unsolicited email (spam), if the domain name is used in any activity prohibited by United States law or if the domain name is used in any activity deemed unacceptable by IUA Domains. After five (5) calendar days all applicable fees associated with deleted or cancelled registrations or services are non-refundable.
You agree that the registration of your domain name is subject to suspension, cancellation, or transfer pursuant to any ICANN adopted specification or policy, or pursuant to any registrar or registry procedure not inconsistent with an ICANN adopted specification or policy to correct mistakes by IUA Domains or a registry administrator in registering the domain name or for the resolution of disputes concerning the registered domain name.
You agree that IUA Domains shall not be liable to you for loss or damages that may result from our refusal to register your domain name or enroll you in any service, the suspension of your domain name registration or service or the deletion or cancellation of your registered domain name or service.
Changing Registrars
You agree that you will be prohibited from changing the registrar of your domain name for sixty (60) calendar days following the initial registration of the domain name with IUA Domains. Beginning on the sixty-first (61st) calendar day following initial registration, IUA Domains will notify the owner of the IUA Domains user account responsible for the domain name in question via the email address on file whenever we receive a request to transfer the domain to another registrar. The user may then access the Account Manager to authorize or deny the transfer. If a rejection or authorization is not explicitly provided via the Account Manager within five (5) days of the initial request, the request to change registrars will be automatically granted by the registry. Your request to change registrars may be denied in situations described in the Dispute Policy, your pending bankruptcy, a dispute over the identity of the domain name holder, and default in the payment of any fees due.
Domain Name Modifications
Although IUA Domains will accept changes to domain name contact and name server information through the Domain Name Control Panel, IUA Domains record of the domain "owner" can only be changed via the following procedure. To transfer ownership of the domain to another party, the customer must pay all outstanding registration fees and submit through the Domain Name Control Panel the applicable form that describes the intent to relinquish ownership of the domain to a specific party. The new domain owner, who must be the specific party designated by the old domain owner, must then follow the online procedures for obtaining ownership of the previously relinquished domain name. The new domain owner must also pay a transfer of registration fee.
Representations and Warranties
You represent and warrant that all information provided by you in connection with your registration is complete and accurate. Furthermore, you represent and warrant that the domain name registration or the manner in which it is directly or indirectly used will not infringe the legal rights of any third party and will not violate United States law.
IUA Domains makes no representation or warranties of any kind in connection with this Agreement. IUA Domains does not represent or warrant that registration of your domain name will immunize you from challenges to your domain name.
Jurisdiction
This agreement shall be governed by the laws of the United States of America and the State of California. For the adjudication of disputes concerning or arising from use of the domain name registered with IUA Domains, you shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts of your home or business and where IUA Domains is located.
Limitation of Liability
YOU AGREE THAT IUA Domains WILL NOT BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY LOSS THAT MAY OCCUR DUE TO (A) ANY LOSS OF REGISTRATION OF A DOMAIN NAME, (B) THE USE OF YOUR DOMAIN NAME, (C) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO IUA Domains REGISTRATION SYSTEM, (D) THE NON-DELIVERY OR MISDELIVERY OF DATA BETWEEN YOU AND IUA Domains, (E) EVENTS BEYOND IUA Domains REASONABLE CONTROL, (F) THE PROCESSING OF YOUR APPLICATION, (G) THE PROCESSING OF ANY MODIFICATION TO THE RECORD ASSOCIATED WITH YOUR DOMAIN NAME, (H) THE FAILURE OF YOU OR YOUR AGENT TO PAY ANY FEES HEREUNDER, OR (I) THE APPLICATION OF THE DISPUTE POLICY. FURTHER, IUA Domains WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF IUA Domains HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT IUA Domains ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, WITH RESPECT TO ANY SERVICES PROVIDED BY IUA Domains UNDER THIS AGREEMENT AND ANY BREACH OF THIS AGREEMENT IS SOLELY LIMITED TO THE AMOUNT YOU PAID FOR SUCH SERVICES. IN NO EVENT SHALL IUA Domains MAXIMUM AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU FOR INITIAL REGISTRATION OF THE DOMAIN NAME AND ANY RENEWALS THEREOF IN THE PAST THREE YEARS. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES, OUR LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW.


You agree to submit to proceedings under ICANN's Uniform Domain Name Dispute Resolution Policy that is incorporated herein and made a part of this Agreement by reference. The current version of the dispute policy may be found at ICANN's website: http://www.icann.org/udrp/. This policy has been developed by ICANN and/or the specific Registration Administrator and is a required component of every registration agreement. Please take the time to familiarize yourself with this policy.
You agree to indemnify, defend, and hold harmless ICANN, IUA Domains, Registry Administrators and their respective directors, officers, employees and agents from and against any and all claims, damages, liabilities, costs and expenses, including reasonable legal fees and expenses arising out of or related to your domain name registration and any disputes regarding same.

http://www.icann.org/en/help/dndr/udrp

Web Hosting Service Agreement

This Web Hosting Service Agreement ("Agreement") defines the terms under which IUA Domains provides web hosting service ("Service"). This Agreement is a binding contract between IUA Domains ("Web Hosting"), a IUA Domains, and the individual or company ("Customer") defined on the order form when an order for service is submitted.
BY COMPLETING AN ORDER FOR SERVICE, CUSTOMER AGREES TO BE BOUND BY THE TERMS OF THIS AGREEMENT, OUR ACCEPTABLE USE POLICY ("AUP"), AND ALL AGREEMENTS, RULES AND POLICIES INCORPORATED HEREIN OR INCORPORATED BY REFERENCE. IUA Domains RESERVES THE RIGHT TO REVISE THIS AGREEMENT AT ANY TIME. CUSTOMER'S CONTINUED USE OF SERVICE CONSTITUTES CONTINUED ACCEPTANCE OF THIS AGREEMENT.
Term of Service
The term of service is determined by Customer's selection on the order form during the order process or by Customer's request to IUA Domains Customer Service Department ("Customer Service") to change to a different currently offered term. The term shall begin upon the processing of Customer's order, which may not necessarily coincide with the commencement of service, or upon completion of requested changes by Customer Service.
Upon completion of the term, Customer acknowledges and agrees that the term will renew automatically for successive terms of length equal to the prior term.
Order Acceptance
IUA Domains may refuse to accept an order for service at its sole and exclusive discretion. IUA Domains provides no guarantee or assurance to the time in which a new order will be processed. Any fees charged to Customer for an order that was refused will be returned in full.
Payment
Customer authorizes IUA Domains to automatically bill and charge the credit card provided, if applicable, for each term unless service is terminated or cancelled by either party prior to the term's expiration. Customer acknowledges if using a payment method other than credit card, payment must be received prior to term's expiration to ensure uninterrupted service. IUA Domains may, at its sole discretion, suspend or terminate service without notice if Customer fails to provide payment for the new term.
If Customer initiates a chargeback with the provider of a credit card or initiates a similar action to a payment provider allowed by IUA Domains for charges billed by IUA Domains for service, service will be immediately cancelled without notice. Reestablishment of service following a chargeback or similar action will require sufficient explanation for the action and payment of the disputed charge and IUA Domains bank dispute fee. IUA Domains, at its sole discretion, will determine whether any explanation provided for a chargeback or similar action is sufficient.
30 Days Money Back Guarantee
IUA Domains may offer a money back guarantee for select new hosting service. If a money back guarantee is available for service, Customer must request cancellation of service within the time frame permitted by the guarantee and refund must be explicitly requested. If cancelling service in accordance with a Money Back Guarantee, any promotions received in combination with the service will not be fulfilled.This includes but is not limited to any domain name registration provided free of charge with hosting service. If cancelling an account in accordance with a Money Back Guarantee, the refund applicable will be reduced by any discounted or rebated domain name registration fees. If necessary to recoup the discount or rebate provided for a domain name registation, the credit card provided for the service may be charged.
Cancellations
IUA Domains reserves the right to cancel service at any time without notice and without refund upon breech of any Agreement, violation of our Acceptable Use Policy, or violation of any rule or policy.
Customer can voluntarily cancel service at any time by contacting Customer Service. Customer agrees that authorization information in the form of the user account username and password or the current active billing credit card number must be provided for a cancellation request to be processed. Cancellation requests without proper authorization will not be processed. IUA Domains is not responsible for charges billed to Customer following a cancellation request received without proper authorization.
Customer acknowledges, upon cancellation of service, that content including but not limited to web site files, database data, and email stored under space allocated for Customer's service may be deleted at any time following cancellation.
Customer agrees, upon cancellation of service, that IUA Domains will not automatically refund any service fees. Customer must request a refund for any unused service fees by contacting Customer Service. Upon request, a prorated refund for the unused term will be issued through the same method with which the service fee was collected.
Acceptable Use Policy
An Acceptable Use Policy ("AUP") is in effect for hosting service. Any violation of the AUP may result in the immediate cancellation or suspension of any or all service without warning.
Resource Allocation
Customer acknowledges that the real-time resources allocated for hosting service are dynamically allocated based on the amount of overall resources used by Customer. Real-time resources include but are not limited to bandwidth, MySQL connections, email connections, web server CPU, and web server RAM. Real-time resources may be affected by things such as, but not limited to, bandwidth and disk space used, the number or size of configured email accounts, the number of web sites configured under hosting service, or the number of or activity on connections to MySQL databases.
IUA Domains uses Network-attached storage devices to store Customer's files. The nature of this type of storage requires that IUA Domains limit the number of files Customer can store with the hosting service to prevent exhaustion of the total number of files permitted on the storage device. This limit is 81920 files. Customer acknowledges that this limit exists for all hosting service and can not be adjusted.
Email Service
The hosting service provided to Customer includes email service. Customer acknowledges that email is not an instant message service and email delivery may be delayed by many factors beyond IUA Domains control.
IUA Domains employs various techniques to hamper unsolicited email and virus dissemination through email. Customer acknowledges that some of the techniques may prevent receipt of email from some senders. IUA Domains can assist in determining the cause of the failure but it is the sender's responsibility to resolve the condition that caused the failure. Customer agrees that IUA Domains is not responsible and will not be liable for any outcome related to the failure to receive an email.
Email accounts provided by IUA Domains may not be used for permanent archival of email messages. IUA Domains may, at its sole discretion, suspend an email account if the email account's disk usage is abusive or grossly exceeds the normal usage of other customers or detrimentally affects the service of other customers in any way.
Email accounts have a per mailbox limit of 2 gigabytes and 10,000 email messages, whichever comes first. Once that limit is reached, messages destined for the affected mailbox will be refused by inbound mail systems using industry standard methods.
Email messages stored in folders of an email account meant to hold deleted messages or messages marked as spam will be purged. Messages older than 7 days in folders meant to hold deleted messages will be deleted. The folders defined by IUA Domains to be intended to hold deleted message are 'Trash' and 'Deleted Items'. Messages older than 14 days in folders meant to hold messages marked as spam will be deleted. The folder defined by IUA Domains to be intended to hold messages marked as spam is 'Spam'.
Customer acknowledges that email accounts left dormant will be removed. IUA Domains considers an email account dormant that has not been accessed for a period of 6 months following prior usage or that has never been accessed for a period of 90 days since creation. Customer agrees that when an email account left dormant is removed the email stored in association with the dormant email account will be deleted. Customer agrees that IUA Domains is not responsible and will not be liable for any content lost when a dormant email accounts is removed.
Confidentiality
IUA Domains acknowledges that the data stored in support of hosting service, including but not limited to web site files, email messages, web site logs, and database content, is confidential. IUA Domains will never willfully access, review, or disseminate stored data unless necessary to provide customer service and troubleshooting, in reviewing for policy compliance, when administering hosting services, or in response to a subpoena, search warrant, or court order.
Security
IUA Domains uses industry standard practices to protect stored files, email messages, web site logs, database content and any other data stored for support of a hosting account. IUA Domains makes no guarantee to the security of applications installed by Customer including but not limited to third party applications installed through the Account Manager. Customer acknowledges they are solely responsible for the security of all applications installed by Customer even if the installation was facilitated through the Account Manager.
Customer acknowledges that the Internet is a volatile environment and IUA Domains is not liable for confidential information stored by applications installed by the Customer. Customer must take all appropriate precautions to secure confidential or sensitive information including encrypting if Customer deems necessary. Customer acknowledges they are solely responsible for ensuring the security of stored data and agrees that IUA Domains is not liable for release of stored data.
Web server Logs and Web site Statistics
IUA Domains provides the option for Customer to enable and use tools to generate web site statistics for a hosted web site. The web site statistics will be generated automatically based on the web server activity associated with the hosting service. IUA Domains makes every attempt but does not guarantee to provide web site statistics on a daily basis. Customer acknowledges that the analysis of web site statistics is a system intensive process and the analysis may occasionally run behind. Customer agrees to hold IUA Domains harmless against claims related to delayed web site statistics analysis.
IUA Domains provides the option for Customer to be provided with raw log files containing the web server activity associated with a hosted web site. Log files will be written periodically to a directory unique to each hosted web site. IUA Domains makes every attempt but does not guarantee to provide log files on a daily basis. Customer acknowledges that the creation of the log files may occasionally run behind schedule. Customer agrees to hold IUA Domains harmless against claims related to delayed access to log files.
To preserve disk resources, logs files will be deleted on a periodic basis. Customer is solely responsible for obtaining the log files prior to deletion. IUA Domains is not liable for logs files not retrieved by Customer prior to periodic deletion.
Customer Content
Customer acknowledges that web site construction and management is Customer's responsibility. IUA Domains is not responsible for web site management or files lost or damaged by Customer. IUA Domains recommends that Customer maintain backups of content outside of space associated with hosting service.
IUA Domains maintains system backups that are intended only to recover from system failure. The system backups are not intended for restoration of files to individual sites. A fee of 100.00EUR may be charged should Customer require any files from system backups. IUA Domains does not guarantee that the files contained in the system backup are the most recent copies for a given site. System backups are available for at most 6 days.

IUA Domains Partners/Affiliate Agreement

The terms "affiliate", "you", and "your" refer to, whether as an individual or entity, to you as the one applying to IUA Domains affiliate program. The terms "we" and "our" refer to IUA Domains.
TERMS AND CONDITIONS
IMPORTANT-READ CAREFULLY: THIS AFFILIATE PROGRAM AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU AND IUA Domains FOR PARTICIPATION IN IUA Domains AFFILIATE PROGRAM AS MANAGED BY IUA Domains INTERNAL PROGRAM. BY REGISTERING FOR AND PARTICIPATING IN OUR PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT SIGNUP FOR OR PARTICIPATE IN THE PROGRAM. IF YOU ARE ALREADY AN IUA Domains AFFILIATE AND DO NOT AGREE TO THE ENTIRE AFFILIATE AGREEMENT, THEN IMMEDIATELY TERMINATE ALL USES OF IUA Domains MATERIALS AND ANY LINKS TO IUA Domains WEBSITE.
If you are accepted to participate in our affiliate program and your site is thereafter determined (at our sole discretion) to be unsuitable based on the criteria below, we reserve the right to terminate this agreement:

  1. Promotion of discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
  2. Promotion of sexually explicit, pornographic or obscene content (whether in text or graphics)
  3. Promotion of illegal activities
  4. Promotion of content that is in any way unlawful, harmful, threatening, defamatory, obscene, harassing or racially, ethnically or otherwise objectionable
  5. Promotion of content related to liquor, tobacco, firearms, drugs, gambling, crime or death
  6. Promotion of any unlawful behavior or conduct.
  7. Any other material deemed inappropriate or offensive by IUA Domains.

CHANGES
IUA Domains reserves the right to make changes to the affiliate agreement at anytime and solely at our discretion. Continued participation in our affiliate program constitutes your agreement to any and all changes made to this agreement.
3 COMMISSIONS
Affiliates earn $75 of every new hosting account sale generated.
Qualifying sales must meet the following criteria to be eligible for commission credit:

  • Each new sale must be by a new and unique visitor to IUA Domains.
  • All hosting sales must remain active for 30 days before credit will be given.
  • Each new sale must remain in good standing. Commissions will not be credited for sales that have been cancelled, terminated, charged back, refunded, or have outstanding balances within the 30 day activation period.

All sales must originate from the affiliates unique tracking URL. The tracking URL we provide must not be altered. It is unique to each affiliate and any changes could result in inaccurate statistics generated and for commissions not to be credited for a sale. Please test your unique tracking URL each time you use it. IUA Domains will not be responsible for, nor give credit for, sales that does not have your unique tracking URL attached to it.
Affiliate generated sales that do not meet these requirements, will not be eligible for commission credit.
PAYMENT
Commissions are paid when affiliates reach a 60EUR commission balance. Commission balances that have not yet reached 60EUR will carry over to the next month until the 60EUR minimum has been reached. Commissions are processed at the end of each month and paid by check. Checks will be made payable to the "name" you provided in your affiliate account. All funds are paid in U.S. dollars or EUR.
Affiliates are responsible for their own tax liabilities on commission earnings from our affiliate program. Portuguese affiliates are required to complete IRS Form and send it to IUA Domains before any commissions can be paidout. The form can be sent by mail or fax using the following information (Please be sure to include your IUA Domains username):
By mail:
Hennadiy T.
IUA Domains
R.General Humberto Delgado, Lote 20,4-D
Lagos, 8600-707

AFFILIATE RESTRICTIONS
The following restrictions apply to all affiliates. If at anytime these restrictions are not adhered to, this agreement will be terminated and any unpaid commissions will no longer be valid.

  • Commissions earned through our affiliate program cannot be transferred to another user, hosting account, or IUA Domains program.
  • Affiliates cannot earn commissions on their own hosting accounts or domain registrations.
  • Affiliates are prohibited in utilizing our protected keyword "IUA Domains" or any variation, misspelling or combination of words with our keyword, in advertising and search engine sites.
  • Affiliates are prohibited in making a representation, either expressed or implied, that visitors to your site are visiting IUA Domains site.
  • Affiliates are prohibited in using spam or any other unsolicited mass email campaigns.

DISCLAIMER
IUA Domains does not express or imply any warranties or representations in respect to our affiliate program or an affiliate's potential to earn income from our affiliate program. We make no representation that either our site or that of the affiliate program will be uninterrupted or error-free and we will not be liable for any consequences of interruptions or server down time.

General Terms & Conditions

We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.

We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers' needs.

What Information Do We Collect?

When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide:

Registration Information
When you register for any of our products, services or newsletters you will provide us information about yourself.

Credit Card Information
If you choose to avail of our services, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
-Name
-Mailing address
-Email address
-Credit card number
-Name on credit card
-Credit card billing address
-Business and home phone number

Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

2. Web Site Use Information

Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, , to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site's content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.

Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.

Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

How Do We Use Information We Collect from Cookies?

As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our Web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

Sharing and Selling Information

We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.

What About Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Website, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.

Our Commitment To Data Security:

Please note that your information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Choice/Opt-In/Opt-Out

This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

A Special Note About Children

Children are not eligible to use our services unsupervised and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

Acquisition or Changes in Ownership

In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

Policy Modifications

We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

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© Copyright IUA Domains ( IUA host ) www.iua.domains

Should clarification of any of the above be required please contact us at:

IUA Domains & Website Hosting
Hennadiy T. (CEO)
R.Gen.Humberto Delgado, Lote 20,
4-D,8600-707, Lagos
Portugal

Ph: + 351 309-897-822
Mob: + 351 929-038-584

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